The Doctor Will See You Now
Introducing WhiteCoat, the leading telehealth service that allows you to video consult a Singapore-registered doctor on your phone wherever you are within minutes.
Citi family programme benefits
Up to 15x covered teleconsults
Look forward to these entitlements under the Programme:
Citi Priority — 5 teleconsults
Citigold — 10 teleconsults
Citigold Private Client — 15 teleconsults
S$50 cover per teleconsult
Conveniently pay for any excess using a debit / credit card of your choice.
Maxed out all of your covered teleconsults? Continue to enjoy a preferred consult fee of S$12 for subsequent sessions.
Share with up to 3x family members
Sharing is caring. Nominate up to three family members to share your Citi Family Programme telemedicine benefits.
ACTIVATING YOUR CITI FAMILY PROGRAMME PROFILE ON WHITECOAT
Download App and Sign Up For An Account
Register for an account via sign up with Myinfo with Singpass, or input your information manually.
Ensure that all fields are accurate before completing registration.
Download WhiteCoat
Start Your Teleconsult
Once logged in, tap on 'General Practitioner’ to initiate a consultation.
Activate your Citi Family Programme profile
Select your personal profile, and tap 'Add a new profile'.
Select 'Citi Family Programme'.
To activate your Citi Family Programme profile, enter the Unique Identifier Code (e.g. <CITIAIAXXXXX>) sent to you via your Citi-registered email address
Connect to a doctor
Choose between seeing the next available doctor, or selecting a doctor of your choice based on our list of available doctors at the time of your consultation.
Select your Citi Family Programme profile to begin
Your Citi Family Programme profile should now be ready for use.
Remember to select your Citi Family Programme profile to start your consultation. Your benefits will be displayed clearly for your convenience.
You may also invite up to 3 family members to share your benefits with you.
Conclude the video consultation
Once the doctor ends the video consultation, you may select the medication the doctor has prescribed (if any), and arrange for medication delivery at your convenience.
Complete your session
You will be able to see your Citi Family Programme benefit applied on the invoice page. Note that any amount exceeding the S$50 coverage is chargeable via debit / credit card.
Retrieve Your Medical History
Access all medical documents (including prescriptions, MCs, referrals and receipts) under the 'History' tab.
Continue to enjoy preferred pricing
If you have fully utilised your consultation quota, you will be entitled to a preferred consult fee of S$12* for the duration of your policy period. Family members in your Citi Family Programme will also enjoy this perk.
* Consult fee only; does not include medication and delivery fees, and GST.
Teleconsults: Not Just For
The Common Cold
You’ll be surprised to know that you’ll be able to use the WhiteCoat app for much more than just addressing typical ailments. Here are some examples of conditions that our Singapore-registered doctors will be able to treat you for:
- Flu, cough, cold, or sore throat
- Fever or headache
- Diarrhoea, constipation or vomiting
- Rash or cold sores
- Eye issues
- Urinary tract infections
You can also use the WhiteCoat app:
- To review your lab results
- For chronic illness management
- For chronic medication refills
FAQ
Who is eligible?
To be eligible for the Citi Family Programme that entitles you to a 12-month Telemedicine Policy, you must:
- be a new or existing customer of AIA Singapore Private Limited (“AIA”) who is a resident of Singapore with a valid NRIC or FIN sixteen (16) years or older (age last birthday)
- purchase an Eligible AIA Retail Protection Plan with an annual premium of at least S$3,000 for regular premium plan within the Promotion Period through Citibank.
What are my telemedicine benefits under the Citi Family Programme?
|
Entitlement |
Citi Priority |
Citigold |
Citigold Private Client |
|
Number of teleconsultations |
5 |
10 |
15 |
|
Consultation and medication coverage (including delivery fees and GST) |
Capped at S$50 per visit |
- Amounts in excess of S$50 per visit are to be paid by the Eligible Customer using a debit / credit card of the customer’s choice.
-
Your WhiteCoat benefit can be utilised anytime for a one-year period after upon Telemedicine Policy Coverage effective date.
- If you have fully utilised your consultation quota, you will be entitled to a preferred consult fee of S$12* for the remainder of the duration of your policy period. Family members in your Citi Family Programme will also enjoy this perk.
* Consult fee only; does not include medication and delivery fees, and GST.
Can I register my family members for this benefit?
Yes, you can! As a main policyholder, you can nominate up to three family members to enjoy the shared quota of teleconsults under the Citi Family Programme.
You may add your family members in-app via your Citi Family Programme profile.
What are the operating hours for the teleconsult service?
WhiteCoat operates daily (including Public Holidays) from 8AM to 12AM, while medication delivery is up to 3AM. daily.
What is the waiting time for a teleconsult?
As the duration of each teleconsult varies, the waiting time will depend on the number of patients ahead of you in the online queue. The average waiting time to see a doctor on the WhiteCoat app is less than 10 minutes.
For more FAQs regarding the Citi Family Programme, click here.
TERMS AND CONDITIONS
WhiteCoat operates daily from 8AM to 12AM. All teleconsults are to be carried out via the Company’s electronic health consultation, prescription and delivery application (the “WhiteCoat App”) using a direct corporate profile. Not applicable with other corporate programmes and/or campaigns and/or other on-going privileges. Each of the parties reserves the right to amend the terms and conditions including listed prices, or to discontinue the Offer, without prior notice or liability to any third party. The use of the Company’s services is governed by the terms and conditions published at https://whitecoat.com.sg/terms-of-service/. All teleconsults fees and other costs quoted are exclusive of all applicable taxes.
