Register for an account by retrieving your saved information on Myinfo via Singpass, or through manual input.
If you choose to input your information manually, complete all fields and ensure accuracy before tapping ‘Sign Up’.
Download WhiteCoat
Once logged in, tap on 'General Practitioner' to initiate a consult; you can add your child's profile (under 16 years of age) to your account as well.
Ensure that you've selected the relevant Corporate Insurance benefit to enjoy your corporate benefits.
Tap 'Consult next available doctor' to connect to the soonest available doctor, or select a doctor of your choice.
Once the teleconsult concludes, select your desired medication and proceed to arrange for delivery.
Access all medical documents (including prescriptions, MCs, referrals and receipts) under the 'History' tab.
MCs and receipts can be easily exported in PNG / PDF formats for submission purposes.
You’ll be surprised to know that you’ll be able to use the WhiteCoat app for much more than just addressing typical ailments. Here are some examples of conditions that our Singapore-registered doctors will be able to treat you for:
You can also use the WhiteCoat app:
WhiteCoat operates daily (including Public Holidays) from 8 a.m. to 12 midnight, while medication delivery is up to 3 a.m. daily.
All Cisco employees and insured dependants are eligible to receive corporate pricing and benefits for WhiteCoat’s telehealth services.
Unlimited / Cashless
6 visits / Cashless*
For child below 7 years old (without referral letter)
For child above 7 years old (with referral letter)
*For the 1st to 6th WhiteCoat PD teleconsultation, it is considered under the Panel PD benefits as cashless, as charged. From the 7th and subsequent visits, it will be on pay and submit for claim reimbursement under Non-Panel Specialist limit.
Under Non-Panel SP subject to overall limit per policy year
Via WhiteCoat app – pay and submit for reimbursement claim
WhiteCoat preferred rates applies
It is 97439.
Your WhiteCoat telemedicine entitlements have been enhanced to unlimited visits (panel cashless basis; no dollar cap). It will be refreshed every policy year.
Your telemedicine benefits will be reflected under your AIA corporate insurance profile in the WhiteCoat app.
No, there is no need to seek reimbursement from AIA.
No, it will not reduce your current Outpatient Clinical and / or Specialist benefits. This is an additional benefit that will not affect your current Outpatient insured benefits with AIA.
As the duration of each video consultation varies, the waiting time will depend on the number of patients ahead of you in the online queue.
If the doctor determines that your symptoms and / or pre-existing medical conditions are unsuitable for a teleconsult, the doctor will instead advise you on the appropriate follow-up actions for continuity of medical care. Such actions may include:
No fees will be charged by WhiteCoat for any of the aforementioned cases, and it will not be considered as one of your 4 entitled teleconsults.
All registration information will be retained. However, if you request for it to be purged, this will be completed within 3 working days of request. Please note that if you have had a WhiteCoat teleconsultation, WhiteCoat is required to retain the information relating to the teleconsultation until the natural life of the patient (as required by MOH).
