WhiteCoat is part of the 

MOH Home Recovery Programme

WhiteCoat is proud to join the nation’s fight against COVID-19 as an official telemedicine provider.

WHAT SHOULD I DO?

We understand that this can be a confusing time for you. Choose an option below that best describes your current health condition for guidelines on what to do next:

Teleconsult a GP on the WhiteCoat app

Stay calm and log in to the WhiteCoat app to teleconsult a GP immediately.

The attending WhiteCoat GP will be able to give you the required medical attention, and can also make a referral to a SASH clinic for your PCR test if necessary. Download WhiteCoat

[Optional] Select your AIA Corporate Insurance profile

If you are covered under an AIA corporate insurance policy, AIA will cover your initial teleconsult with a WhiteCoat GP if you are experiencing ARI symptoms (e.g. high fever, breathlessness). 

Select your AIA Corporate Insurance profile to ensure that you enjoy this exclusive AIA Corporate Solutions benefit. ACTIVATE YOUR AIA CORPORATE INSURANCE PROFILE

Wait for your PCR test results

If you have been directed to take a PCR test by the WhiteCoat GP, make sure that you immediately return home after the test and self-isolate in a room, preferably with an attached bathroom, until you receive your results.

The results will be made available on your HealthHub app.
Thereafter, if you test negative, you can resume normal activities. If you test positive, you should expect to receive an Isolation Order (IO) SMS within 48 hours of your positive test result on HealthHub. Click here for guidelines on what to do if you have tested positive following your PCR test.

Isolate yourself for the next 72 hours

Ensure that you carry out the following steps:

  1. Immediately stop going to work and cancel your social activities to protect others from possibly being infected with COVID-19.
  2. Stay calm. There is no need to rush to a hospital to get tested. Doing so may expose you to more risk because there may be other infected people there.

3. Conduct another self ART test at the end of your 72-hour self-isolation. 

If the results are negative, you can resume normal activities. 

If the results are positive, continue to self-isolate and conduct a self ART test 2-3 days after. Whenever your next ART test returns a negative result, you may resume normal activities. 

What if I begin to feel unwell during my self-isolation?

If you require medical attention during this period of self-isolation, please teleconsult a GP on the WhiteCoat app immediately. 

The attending WhiteCoat GP will be able to provide the medical attention that you require. 

CLICK HERE TO SEE WHAT TO DO WHEN FEELING UNWELL

Are you covered by AIA corporate insurance?

YES
NO

You have been placed on the Home Recovery Programme (HRP)

HRP is the default care arrangement for everyone who has tested COVID-positive following a PCR test, except for the following individuals:

  • Partially or unvaccinated individuals aged 50 years and older;
  • Vaccinated persons 80 years and older;
  • Children aged less than 1 year, and children aged 1 to 4 years who have been assessed to be clinically unsuitable for home recovery.

If you are not eligible for HRP, you will receive a call from MOH to schedule your transfer to an appropriate care facility. Click here for more details.

How long will my HRP be?

Depending on your age and vaccination status, the duration of your HRP may differ:

for fully vaccinated individual aged 12 years and above

You can automatically self-discharge from HRP from Day 10*, 12PM onwards

for partially / unvaccinated individuals aged 12 years and above

You can automatically self-discharge from HRP from Day 14*, 12PM onwards

*Please take the date of your IO SMS as Day 1 of your HRP

What should I do following my positive PCR test result in the HealthHub app?

1) self-isolate immediately

  • Immediately self-isolate from other household members in a separate room, preferably with an attached bathroom. Do not interact with anyone.
  • Do not leave your house. There is no need to go to the hospital or call 995.
  • Stay calm and monitor your health.

2) wait for MOH's contact

  • You will receive a formal Isolation Order (IO) SMS within 48 hours of your positive result on your HealthHub app. Fill in the mandatory form linked in your IO SMS.
  • Based on your form response, you may be taken out of the default HRP if certain condition(s) necessary for HRP are not met. This happens only to a small percentage of patients.
  • Unless otherwise notified by MOH, please take HRP to be the default mode of care for the period of your recovery. You will also receive a call from your Home Recovery Buddy to onboard you onto the HRP.

Onboarding onto the Home Recovery Programme with WhiteCoat

[FOR AIA CS MEMBERS] Teleconsult a WhiteCoat GP immediately following your positive PCR result and receipt of IO SMS

 

  • Select your AIA Corporate Insurance profile before the teleconsult

Onboarding onto the Home Recovery Programme with WhiteCoat

[FOR AIA CS MEMBERS] Receive your unique code

 

  • Following your teleconsult, a WhiteCoat personnel will reach out via your registered phone number
  • You will be requested to present your IO SMS for verification purposes
  • Thereafter, receive a unique code and further instructions on how to register your MOH Home Recovery profile on the WhiteCoat app

Onboarding onto the Home Recovery Programme with WhiteCoat

[FOR AIA CS MEMBERS] Register your MOH Home Recovery Profile

 

  • Thereafter, log in to the WhiteCoat app. Tap on 'General Practitioner' > 'Add New Profile' > 'Corporate Scheme' 
  • Input your unique code in the 'Corporate Identifier' field and tap 'Confirm'

Onboarding onto the Home Recovery Programme with WhiteCoat

[FOR AIA CS MEMBERS] Your MOH Home Recovery profile registration is complete

 

  • Select this profile when teleconsulting a WhiteCoat GP for the entire duration of your HRP
  • The cost of all teleconsults, medications (for acute conditions only) and delivery charges will be covered by MOH for the duration of your Home Recovery
  • The cost of all teleconsults and medications for chronic conditions are not covered

You have been placed on the Home Recovery Programme (HRP)

HRP is the default care arrangement for everyone who has tested COVID-positive following a PCR test, except for the following individuals:

  • Partially or unvaccinated individuals aged 50 years and older;
  • Vaccinated persons 80 years and older;
  • Children aged less than 1 year, and children aged 1 to 4 years who have been assessed to be clinically unsuitable for home recovery.

If you are not eligible for HRP, you will receive a call from MOH to schedule your transfer to an appropriate care facility. Click here for more details.

How long will my HRP be?

Depending on your age and vaccination status, the duration of your HRP may differ:

for fully vaccinated individuals aged 12 years and above

You can automatically self-discharge from HRP from Day 10*, 12PM onwards

for partially / unvaccinated individuals aged 12 years and above

You can automatically self-discharge from HRP from Day 14*, 12PM onwards

*Please take the date of your IO SMS as Day 1 of your HRP

What should I do following my positive PCR test result in the HealthHub app?

1) self-isolate immediately

  • Immediately self-isolate from other household members in a separate room, preferably with an attached bathroom. Do not interact with anyone.
  • Do not leave your house. There is no need to go to the hospital or call 995.
  • Stay calm and monitor your health.

2) wait for MOH's contact

  • You will receive a formal Isolation Order (IO) SMS within 48 hours of your positive result on your HealthHub app. Fill in the mandatory form linked in your IO SMS.
  • Based on your form response, you may be taken out of the default HRP if certain condition(s) necessary for HRP are not met. This happens only to a small percentage of patients.
  • Unless otherwise notified by MOH, please take HRP to be the default mode of care for the period of your recovery. You will also receive a call from your Home Recovery Buddy to onboard you onto the HRP.

What should I do during my HRP?

remain isolated

  • Continue to minimise contact with your household members to keep them safe from the COVID-19 virus

SELF-MONITOR YOUR DAILY HEALTH

  • Be aware of your health condition - MOH recommends that you take note of your temperature, pulse rate, and blood oxygen saturation levels every day
  • Please note that there is no need to report your readings online, and that these recommendations are solely for self-monitoring purposes

I FEEL UNWELL AND NEED MEDICAL ATTENTION. WHAT SHOULD I DO?

  • [RECOMMENDED] Stay calm and teleconsult a GP on the WhiteCoat app immediately
    • The attending WhiteCoat GP will be able to provide timely medical advice, and medication (if any) can be delivered to your Home Recovery location at our usual charges
  • Request for a telemedicine provider to initiate a consult with you
    • If you wish for MOH to assign you a telemedicine provider, you may submit a request online
    • Please note that the telemedicine provider initiating contact will be assigned to you at random, based on whenever they receive the request from MOH; the mode of teleconsult may also differ with each assigned telemedicine provider
    • Find out more about this mode of care here

FAQ

You will be placed on Health Risk Warning (HRW) for 7-day monitoring. Immediately self-isolate, and test yourself with an ART test kit on the day you receive the HRW SMS. Thereafter, upload the Day 1 ART result here. If you test negative, you may continue with normal activities for the day.
For subsequent days, i.e. Day 2 to 7, you should test ART negative on same day before going out for essential activities only. If you test positive on any of these ART tests, immediately self-isolate at home, preferably in a room with an attached toilet. Do not leave your house. 

On Day 7, you must test yourself with an ART kit. If the test is negative, you may resume normal activities. There is no need for further tests. If you test positive, view guidelines on what to do next here.

If you think you have been in contact with a COVID positive case, but have not received a Health Risk Warning, monitor your health over the next few days.

  • If you are feeling unwell, including having a fever, cough, sore throat, breathlessness etc, click here for guidelines on what to do next.
  • If you are well, but are still worried, you can take an Antigen Rapid Test (ART). If you tested positive, go here.

Yes. Please refer to the NEA guidelines on how you should disinfect your room / home here.

If you are:

  • Covered under AIA corporate insurance: Click here to see how you can be onboarded onto HRP with WhiteCoat.
  • A general user: You will not be designated to a specified telemedicine provider for the duration of your recovery under the new HRP. However, if you require medical attention during the duration of your HRP, you may teleconsult a WhiteCoat GP to receive the help that you need. Please note that our usual charges will apply.

If you do not fit the criteria for HRP, MOH will contact you regarding transport to a hospital or Community Care Facility. For more information, please contact the Home Recovery Buddy hotline at 6874 4939.

You may experience some delay due to high call volumes. If you require medical attention during this period of waiting, you may teleconsult a WhiteCoat GP to receive the help that you need. Please note that our usual charges will apply.

Depending on your vaccination status and age, all patients serving HRP will be discharged on either Day 10 or Day 14. Please note that no separate discharge memo or text will be disseminated or required.

If you require additional rest and the relevant medical certificate(s), please teleconsult a WhiteCoat GP. Please note that our usual rates will apply.

No. Under the new HRP, there will be no PCR tests conducted. Depending on your vaccination status and age, all patients serving HRP will be discharged on either Day 10 or Day 14.

If you still test positive after serving the mandatory duration of your HRP, click here for guidelines on what you should do next.

You may wish to contact the COVID-19 General Enquiries Hotline at 1800 333 9999.

All information stated is accurate as of 13 October, 2021. Please refer to MOH’s list of FAQs here for the most updated information regarding HRP. For other questions regarding WhiteCoat’s suite of healthcare services, click here. 

Our Operating Hours

WhiteCoat operates daily (including Public Holidays) from 8AM to 12AM, while medication delivery is available until 3AM daily.