WhiteCoat operates daily (including Public Holidays) from 8 a.m. to 12 midnight, with medication delivery available up to 3 a.m. daily.

As the duration of each teleconsult varies, the waiting time will depend on the number of patients ahead of you in the online queue.

All Dell Technologies (Singapore) employees, as well as their dependants who are covered under Dell’s AIA group insurance plan, are eligible for corporate benefits for WhiteCoat’s telemedicine services.

It is on a “cashless panel” basis, i.e. there is no out-of-pocket expenditure, and no subsequent reimbursement will be required. There is no cap on the total bill size per visit, and this applies to an unlimited number of visits.

The following costs are not covered:

• All exclusions in the prevailing AIA group insurance policy.
• Additional delivery fees incurred due to rescheduling of medication delivery.

No, you will not. If you select your AIA Corporate Insurance, the teleconsult will be on a cashless panel basis, subject to policy terms and conditions.

No. A teleconsult with a doctor is required for all prescriptions.

You will need to download the WhiteCoat app and sign up for an account if you have not done so. You are encouraged to sign up for an account using your work email address, though personal email addresses are acceptable too.

After you have logged into your WhiteCoat account, tap on “More” at the bottom of the page, go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”.

Once you have done so, enter your NRIC / FIN / Passport Number (as per your group insurance plan) and tap ‘Verify’. Please remember to select “AIA Corporate Insurance (Self / Child / Dependant) – Dell Global B.V. (Singapore Branch)” benefit when starting a consult.

For dependants below the age of 16:
You will need to create a child’s profile under your own WhiteCoat account. To do so, please log into your WhiteCoat account and tap on “More” at the bottom of the page. Go to “Family Group” and create a child profile. Then, go to “Benefits & Subscriptions” under the “More” tab >> Tap on the child’s profile >> select “AIA Corporate Insurance” >> Once you have done so, enter your child’s NRIC / FIN / Passport Number (as per the group insurance plan).

When the dependants turn age 16, there will be a system prompt to create their own WhiteCoat account.
Note that a person who is below the age of 16 seeking a video consultation on the WhiteCoat App must be accompanied by an adult (parent / guardian) during the video consultation at all times.

For dependants aged 16 years old and above:
They will be required to create their own WhiteCoat account and add their corporate insurance to enjoy their telemedicine entitlements. To do so, they should log into their own WhiteCoat account and tap on “More” at the bottom of the page. Go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”. Once they have done so, they should enter their NRIC / FIN / Passport Number (as per the group insurance plan) to search for and add all their corporate insurance with telemedicine entitlements.

Yes, you may. WhiteCoat’s video consultation services continue to be available to registered users outside of Singapore. However, we do not currently provide medication delivery services outside of Singapore.

Yes, WhiteCoat doctors are able to issue you a referral letter to your employer’s appointed panel specialists. Please inform the doctor during your video consultation that your Company’s panel specialists are under AIA-MHC effective 1 July 2020.

You may request for the doctor to refer you to a non-panel specialist if you prefer. However, note that non-panel specialist visits will be subject to per visit and annual limits based on your AIA group outpatient specialist plan.

Yes, you can now consult a WhiteCoat Panel partner Paediatrician via on-demand teleconsult or pre-scheduled appointments on the WhiteCoat app on a cashless basis.

Alternatively, you may also make an appointment for a paediatric In-clinic consult via the WhiteCoat app and present your AIA Medical eCard during the visit for cashless arrangement.

For children aged 7 years and under:
No referral letter is required.

For children aged 7 years 1 day and above:
A referral letter will be required for the Paediatrician teleconsult / In-clinic consult to be covered under the AIA group outpatient specialist plan. WhiteCoat GPs will be able to issue you a referral letter to a Paediatrician, if required.

Kindly note that without a referral letter, the total bill will be payable by you. All claims are subjected to policy terms and conditions.

Yes, all WhiteCoat delivery specialists are trained to provide contactless delivery. You may raise this request during the video consultation, or indicate this under “Note to Driver” for contactless delivery to be carried out. Verification of your identity can be completed from a reasonable distance that minimises physical contact as much as possible.

For questions relating to eligibility, entitlements and coverage, you may reach out to Mercer (Email: eh&[email protected]; Hotline: +65 6797 9613 followed by your client ID “DELL/ 3355”). If you are facing issues when adding “AIA Corporate Insurance” to your WhiteCoat account, please check with Mercer directly on your eligibility.

If you are encountering any technical difficulties or have questions on how to use the app, please let us know by dropping us a note at [email protected] or through the WhiteCoat App via the “About” tab and by tapping on “Contact Us”. Our customer support team will be in touch as soon as possible to assist you..