Download App and Sign Up For An Account

Register for an account by retrieving your saved information on Myinfo via Singpass, or through manual input.

If you choose to input your information manually, complete all fields and ensure accuracy before tapping ‘Sign Up’.


Download WhiteCoat

Start Your Teleconsult

Once logged in, tap on 'General Practitioner' to initiate a consult; you can add your child's profile (under 16 years of age) to your account as well.

Select Your Corporate Insurance benefit

Ensure that you've selected the relevant Corporate Insurance benefit to enjoy your corporate benefits.

Connect To A Doctor

Tap 'Consult next available doctor' to connect to the soonest available doctor, or select a doctor of your choice.

Complete Your Purchase

Once the teleconsult concludes, select your desired medication and proceed to arrange for delivery.

Retrieve Your Medical History

Access all medical documents (including prescriptions, MCs, referrals and receipts) under the 'History' tab.

Export Your Documents

MCs and receipts can be easily exported in PNG / PDF formats for submission purposes.

Teleconsults: Not Just For The Common Cold

You’ll be surprised to know that you’ll be able to use the WhiteCoat app for much more than just addressing typical ailments. Here are some examples of conditions that our Singapore-registered doctors will be able to treat you for:

  • Flu, cough, cold, or sore throat
  • Fever or headache
  • Diarrhoea, constipation or vomiting
  • Rash or cold sores
  • Eye issues
  • Urinary tract infections

You can also use the WhiteCoat app:

  • To review your lab results
  • For chronic illness management
  • For chronic medication refills



WhiteCoat operates daily (including Public Holidays) from 8 a.m. to 12 midnight, with medication delivery available up to 3 a.m. daily.

As the duration of each teleconsult varies, the waiting time will depend on the number of patients ahead of you in the online queue.

All Dell Technologies (Singapore) employees, as well as their dependants who are covered under Dell’s AIA group insurance plan, are eligible for corporate benefits for WhiteCoat’s telemedicine services.

It is on a “cashless panel” basis, i.e. there is no out-of-pocket expenditure, and no subsequent reimbursement will be required. There is no cap on the total bill size per visit, and this applies to an unlimited number of visits.

The following costs are not covered:

  • All exclusions in the prevailing AIA group insurance policy.
  • Additional delivery fees incurred due to rescheduling of medication delivery.

No, you will not. If you select your AIA Corporate Insurance, the teleconsult will be on a cashless panel basis, subject to policy terms and conditions.

No. A teleconsult with a doctor is required for all prescriptions.

You will need to download the WhiteCoat app and sign up for an account if you have not done so. You are encouraged to sign up for an account using your work email address, though personal email addresses are acceptable too.

After you have logged into your WhiteCoat account, tap on “More” at the bottom of the page, go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”.

Once you have done so, enter your NRIC / FIN / Passport Number (as per your group insurance plan) and tap ‘Verify’. Please remember to select “AIA Corporate Insurance (Self / Child / Dependant) – Dell Global B.V. (Singapore Branch)” benefit when starting a consult.

For dependants below the age of 16:
You will need to create a child’s profile under your own WhiteCoat account. To do so, please log into your WhiteCoat account and tap on “More” at the bottom of the page. Go to “Family Group” and create a child profile. Then, go to “Benefits & Subscriptions” under the “More” tab >> Tap on the child’s profile >> select “AIA Corporate Insurance” >> Once you have done so, enter your child’s NRIC / FIN / Passport Number (as per the group insurance plan).

When the dependants turn age 16, there will be a system prompt to create their own WhiteCoat account.
Note that a person who is below the age of 16 seeking a video consultation on the WhiteCoat App must be accompanied by an adult (parent / guardian) during the video consultation at all times.

For dependants aged 16 years old and above:
They will be required to create their own WhiteCoat account and add their corporate insurance to enjoy their telemedicine entitlements. To do so, they should log into their own WhiteCoat account and tap on “More” at the bottom of the page. Go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”. Once they have done so, they should enter their NRIC / FIN / Passport Number (as per the group insurance plan) to search for and add all their corporate insurance with telemedicine entitlements.

Yes, you may. WhiteCoat’s video consultation services continue to be available to registered users outside of Singapore. However, we do not currently provide medication delivery services outside of Singapore.

In addition, please note that prescription by WhiteCoat doctors may not be recognised overseas as the doctors are Singapore registered.

Yes, WhiteCoat doctors are able to issue you a referral letter to your employer’s appointed panel specialists. Please inform the doctor during your video consultation that your Company’s panel specialists are under AIA-MHC effective 1 July 2020.

You may request for the doctor to refer you to a non-panel specialist if you prefer. However, note that non-panel specialist visits will be subject to per visit and annual limits based on your AIA group outpatient specialist plan.

No. The parent, who has registered the child as a dependant under his / her WhiteCoat account, must be present in order for the teleconsult to proceed.

Yes, you can now consult a WhiteCoat Panel partner Paediatrician via on-demand teleconsult or pre-scheduled appointments on the WhiteCoat app on a cashless basis.

Alternatively, you may also make an appointment for a paediatric In-clinic consult via the WhiteCoat app and present your AIA Medical eCard during the visit for cashless arrangement.

For children aged 7 years and under:
No referral letter is required.

For children aged 7 years 1 day and above:
A referral letter will be required for the Paediatrician teleconsult / In-clinic consult to be covered under the AIA group outpatient specialist plan. WhiteCoat GPs will be able to issue you a referral letter to a Paediatrician, if required.

Kindly note that without a referral letter, the total bill will be payable by you. All claims are subjected to policy terms and conditions.

WhiteCoat’s Mental Wellness service now allows you to seek professional help from psychologists and psychiatrists. You may teleconsult or schedule an in-clinic consult with a certified mental wellness professional at your discretion and convenience.
Teleconsults are available on an on-demand and appointment basis. You are also able to schedule in-clinic appointments with a psychologist via the WhiteCoat app. No referral letter will be required. 
Only in-clinic consultations are available. Kindly follow the in-app instructions to schedule an appointment with a psychiatrist. A referral letter will be required. 
Please note that teleconsults and visits are NOT on a cashless basis. You can submit your expenses on AIA e-Benefits portal for reimbursement under your Outpatient Mental Care Benefit, capped at an annual limit of S$300 per policy year.

Yes, all WhiteCoat delivery specialists are trained to provide contactless delivery. You may raise this request during the video consultation, or indicate this under “Note to Driver” for contactless delivery to be carried out. Verification of your identity can be completed from a reasonable distance that minimises physical contact as much as possible.

The Offsite Health Screening period is from 1 July 2023 to 30 June 2024.

Yes, you may claim the costs of this Offsite Health Screening under your Health Screening Account with Dell. For more information on the Offsite Health Screening, please visit the WhiteCoat booking portal here or write in to [email protected].

For claim-related queries, please contact Dell HR personnel.

For questions relating to eligibility, entitlements and coverage, you may reach out to Mercer (Email: eh&[email protected]; Hotline: +65 6797 9613 followed by your client ID “DELL/ 3355”). If you are facing issues when adding “AIA Corporate Insurance” to your WhiteCoat account, please check with Mercer directly on your eligibility.

If you are encountering any technical difficulties or have questions on how to use the app, please let us know by dropping us a note at [email protected] or through the WhiteCoat App via the “About” tab and by tapping on “Contact Us”. Our customer support team will be in touch as soon as possible to assist you..

Click here to access a more comprehensive list of FAQs.

If you encounter any issues with the WhiteCoat app, please call us at +65 6909 6609, or write to us at [email protected].
All policy-related and claims submission queries should be directed to [email protected].