Download App and Sign Up For An Account

Register for an account by retrieving your saved information on Myinfo via Singpass, or through manual input.

If you choose to input your information manually, complete all fields and ensure accuracy before tapping ‘Sign Up’.

 

Download WhiteCoat

Start Your Teleconsult

Once logged in, tap on 'General Practitioner' to initiate a consult; you can add your child's profile (under 16 years of age) to your account as well.

Select Your Corporate Insurance benefit

Ensure that you've selected the relevant Corporate Insurance benefit to enjoy your corporate benefits.

Connect To A Doctor

Tap 'Consult next available doctor' to connect to the soonest available doctor, or select a doctor of your choice.

Complete Your Purchase

Once the teleconsult concludes, select your desired medication and proceed to arrange for delivery.

Retrieve Your Medical History

Access all medical documents (including prescriptions, MCs, referrals and receipts) under the 'History' tab.

Export Your Documents

MCs and receipts can be easily exported in PNG / PDF formats for submission purposes.

Teleconsults: Not Just For The Common Cold

You’ll be surprised to know that you’ll be able to use the WhiteCoat app for much more than just addressing typical ailments. Here are some examples of conditions that our Singapore-registered doctors will be able to treat you for:

  • Flu, cough, cold, or sore throat
  • Fever or headache
  • Diarrhoea, constipation or vomiting
  • Rash or cold sores
  • Eye issues
  • Urinary tract infections

You can also use the WhiteCoat app:

  • To review your lab results
  • For chronic illness management
  • For chronic medication refills

 

FAQ

WhiteCoat operates daily (including Public Holidays) from 8 a.m. to 12 midnight, while medication delivery is up to 3 a.m. daily.

All JPMC employees and declared dependants are eligible to receive corporate pricing and benefits for WhiteCoat’s telehealth services.

  1. Declared dependants aged 16 and above are required to register for their own WhiteCoat accounts.
  2. Declared dependants below 16 years of age must be added to the JPMC employee’s WhiteCoat account; in addition, the said employee must be present to accompany the dependant below 16 to utilise WhiteCoat’s teleconsult services.

You may add your dependants in-app under “More”, followed by “Family Group”.

You are entitled to 6 teleconsults per annum, per individual, on a panel cashless basis with no cap on total bill size per teleconsult (including consult charges, medication and delivery fees).

As the duration of each teleconsult varies, the waiting time will depend on the number of patients ahead of you in the online queue. The average waiting time to see a doctor on the WhiteCoat app is less than 10 minutes.

If the doctor determines that your symptoms and / or pre-existing medical conditions are unsuitable for a teleconsult, the doctor will instead advise you on the appropriate follow-up actions for continuity of medical care. Such actions may include:

  1. going to a panel general practitioner for a physical consult;
  2. going to the nearest Accident & Emergency department;
  3. dialling 995; or
  4. providing you with a medical referral letter to see a specialist.

No fees will be charged by WhiteCoat for any of the aforementioned cases, and it will not be considered as one of your 4 entitled teleconsults.

If you’d like to find out more, visit the AIA e-Benefits portal for details.

If you encounter any issues with the WhiteCoat app, please call us at +65 6909 6609, or write to us at [email protected].
All policy-related and claims submission queries should be directed to [email protected].