Download App and Sign Up For An Account

Register for an account by retrieving your saved information on Myinfo via Singpass, or through manual input.

If you choose to input your information manually, complete all fields and ensure accuracy before tapping ‘Sign Up’.

 

Download WhiteCoat

Start Your Teleconsult

Once logged in, tap on 'General Practitioner' to initiate a consult; you can add your child's profile (under 16 years of age) to your account as well.

Select Your Corporate Insurance benefit

Ensure that you've selected the relevant Corporate Insurance benefit to enjoy your corporate benefits.

Connect To A Doctor

Tap 'Consult next available doctor' to connect to the soonest available doctor, or select a doctor of your choice.

Complete Your Purchase

Once the teleconsult concludes, select your desired medication and proceed to arrange for delivery.

Retrieve Your Medical History

Access all medical documents (including prescriptions, MCs, referrals and receipts) under the 'History' tab.

Export Your Documents

MCs and receipts can be easily exported in PNG / PDF formats for submission purposes.

Teleconsults: Not Just For The Common Cold

You’ll be surprised to know that you’ll be able to use the WhiteCoat app for much more than just addressing typical ailments. Here are some examples of conditions that our Singapore-registered doctors will be able to treat you for:

  • Flu, cough, cold, or sore throat
  • Fever or headache
  • Diarrhoea, constipation or vomiting
  • Rash or cold sores
  • Eye issues
  • Urinary tract infections

You can also use the WhiteCoat app:

  • To review your lab results
  • For chronic illness management
  • For chronic medication refills

 

FAQ

What are the operating hours for WhiteCoat's teleconsult services?

WhiteCoat operates daily (including Public Holidays) from 8 a.m. to 12 midnight, with medication delivery available up to 3 a.m. daily.

What is the waiting time for a teleconsult?

As the duration of each teleconsult varies, the waiting time will depend on the number of patients ahead of you in the online queue.

Am I eligible for corporate benefits?

All Mediacorp Pte Ltd employees, as well as their dependants who are covered under AIA group insurance plan, are eligible for corporate benefits for WhiteCoat’s telemedicine services.

What is the coverage under Mediacorp Pte Ltd AIA Group Medical Insurance Program?

All Mediacorp Pte Ltd employees and dependants are entitled to 6 visits per policy year, no cap per visit, S$5 co-payment per visit, on a panel cashless basis.

Which costs are not covered?

The following costs are not covered:

  • All exclusions in the prevailing AIA group insurance policy.
  • Additional delivery fees incurred due to rescheduling of medication delivery.
  • Walk-in visits to WhiteCoat’s physical GP clinic are not covered on a cashless panel basis and will be assessed as a non-panel GP visit.
How do I utilise WhiteCoat telemedicine services under my AIA group insurance plan?

You will need to download the WhiteCoat app and sign up for an account if you have not done so. You are encouraged to sign up for an account using your work email address, though personal email addresses are acceptable too.

After you have logged into your WhiteCoat account, tap on “More” at the bottom of the page, go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”.

Once you have done so, enter your NRIC / FIN / Passport Number (as per your group insurance plan) and tap ‘Verify’. Please remember to select “AIA Corporate Insurance (Self / Child / Dependant) – Mediacorp” benefit when starting a consult.

I have dependants under my AIA group insurance plan. How do I register my dependants?

For dependants below the age of 16:

You will need to create a child’s profile under your own WhiteCoat account. To do so, please log into your WhiteCoat account and tap on “More” at the bottom of the page. Go to “Family Group” and create a child profile. Then, go to “Benefits & Subscriptions” under the “More” tab >> Tap on the child’s profile >> “select “AIA Corporate Insurance” >> Once you have done so, enter your child’s NRIC / FIN / Passport Number (as per the group insurance plan).

When the dependants turn age 16, there will be a system prompt to create their own WhiteCoat account. Note that a person who is below the age of 16 seeking a video consultation on the WhiteCoat App must be accompanied by an adult (parent / guardian) during the video consultation at all times.

For dependants aged 16 years old and above:

They will be required to create their own WhiteCoat account and add their corporate insurance to enjoy their telemedicine entitlements. To do so, they should log into their own WhiteCoat account and tap on “More” at the bottom of the page. Go to “Benefits & Subscriptions” >> “Myself” >> “Add Benefit” and select “AIA Corporate Insurance”. Once they have done so, they should enter their NRIC / FIN / Passport Number (as per the group insurance plan) to search for and add all their corporate insurance with telemedicine entitlements.

Who can I contact if I have questions, or am facing issues with the WhiteCoat App?

If you are encountering any technical difficulties or have questions on how to use the app, please let us know by dropping us a note at [email protected] or through the WhiteCoat App via the “More” tab and by tapping on “About Us”, and select “Contact Us”. Our customer support team will be in touch as soon as possible to assist you.

I am not in Singapore. Can I still access the WhiteCoat App?

Yes, you may. WhiteCoat’s video consultation services continue to be available to registered users outside of Singapore. However, we do not currently provide medication delivery services outside of Singapore.

Will a WhiteCoat doctor be able to refer me to a panel specialist?

Yes, WhiteCoat doctor is able to issue you a referral letter to your employer’s appointed panel specialists. They are namely:

  • Specialists Clinics in Singapore Government and Restructured Hospital
  • Specialists Clinics in Raffles Hospital
  • Specialists Clinics in Mount Alvernia Hospital

Please inform the doctor during your video consultation that your Company’s panel specialists are Singapore Government/Restructured hospitals specialists, Raffles Hospital specialists, and Mount Alvernia Hospital specialists. Please refer to your handbook for more details on your benefit entitlement and policy limit.

Can my child see a Paediatrician on the WhiteCoat App?

Yes, you can now consult a WhiteCoat Panel partner Paediatrician via on-demand teleconsult or pre-scheduled appointments on the WhiteCoat app on a cashless basis.

Alternatively, you may also make an appointment for a paediatric In-clinic consult via the WhiteCoat app and present your AIA Medical eCard during the visit for cashless arrangement.

For children aged 7 years and under:

No referral letter is required.

For children aged 7 years 1 day and above:

A referral letter will be required for the Paediatrician teleconsult / In-clinic consult to be covered under the AIA group outpatient specialist plan. WhiteCoat GPs will be able to issue you a referral letter to a Paediatrician, if required.

Kindly note that without a referral letter, the total bill will be payable by you. All claims are subjected to policy terms and conditions.

I changed my mind and wish to purchase medication after my video consultation via the WhiteCoat App. Can I do so?

Yes, you may. You have up to 24 hours after your video consultation to purchase any medication which has been prescribed to you. You may select to reactivate your medication purchase by viewing your latest consultation history under the “History” tab.

Can I assign anyone else to collect my medication package on my behalf?

Yes, you may. However, for security reasons, only the patient or his/her authorised person or (in the case of a minor) the patient’s parent/guardian or his/her authorised person can collect the medication package. Accordingly, if you are unable to collect the medication package personally, please appoint your authorised person to do so on your behalf via the WhiteCoat App.

Can contactless delivery be arranged for my medication package?

Yes, all WhiteCoat delivery specialists are trained to provide contactless delivery. You may raise this request during the video consultation, or indicate this under “Note to Driver” for contactless delivery to be carried out. Verification of your identity can be completed from a reasonable distance that minimises physical contact as much as possible.

Does WhiteCoat offer a repeat prescription service for chronic disease conditions?

Yes, we do. We are able to prescribe medication for hypertension, hyperlipidemia, diabetes, and such other secondary diseases which may arise from such chronic disease conditions. Under our current policy, each patient must provide us with an existing prescription (which must be uploaded via the “Upload Image” function on the WhiteCoat App for verification purposes) to be eligible for a medication refill.

How do I obtain my medication after my video consultation via the WhiteCoat App?

In line with our commitment to offering all a convenient and improved end-to-end experience, you will have the option to purchase medication prescribed by our doctors via the WhiteCoat App and have them delivered to you to an address of your choice.

In order to receive your medication from our delivery specialist, you will be required to present your NRIC/FIN card, driving licence or passport together with your unique QR code, which you may access on the WhiteCoat App via the “History” tab and by tapping on “Delivery Status”.

Click here to access a more comprehensive list of FAQs.

If you encounter any issues with the WhiteCoat app, please write to us at [email protected].
All policy-related and claims submission queries should be directed to [email protected].