If the doctor determines that your symptoms and / or pre-existing medical conditions are unsuitable for a teleconsult, the doctor will instead advise you on the appropriate follow-up actions for continuity of medical care. Such actions may include:
- going to a panel general practitioner for a physical consult;
- going to the nearest Accident & Emergency department;
- dialling 995; or
- providing you with a medical referral letter to see a specialist.
No fees will be charged by WhiteCoat for any of the aforementioned cases, and it will not be considered as one of your 4 entitled teleconsults.