Getting started

To begin a teleconsult on WhiteCoat, you’ll have to register for an account.

Please select the option that applies to you:

adding your dependants

Enable your loved ones to access quality healthcare via the WhiteCoat app.

Please select which dependant(s) you’d like to add to your WhiteCoat Family Group:

Download app and sign up for an account

Register for an account via sign up with Myinfo with Singpass, or input your information manually.

Ensure that all fields are accurate before completing registration.

Download WhiteCoat

Upload your ID

Once logged in, tap on 'General Practitioner' on the app homepage.

Upload your ID to complete your registration.

Activate your AIA Profile

To activate your AIA Corporate Insurance profile, tap 'Add a new profile' > 'AIA Corporate Insurance'.

Enter your details as per your AIA policy and tap 'Confirm'.

Congratulations!

Your AIA Corporate Insurance profile has been activated.

Remember to select this profile when teleconsulting to enjoy your corporate benefits.

Download app and sign up for an account

Register for an account via sign up with Myinfo with Singpass, or input your information manually.

Ensure that all fields are accurate before completing registration.

Download WhiteCoat

Upload your ID

Once logged in, tap on 'General Practitioner' on the app homepage.

Upload your ID to complete your registration.

Activate your Corporate Profile

To activate your Corporate profile, tap 'Add a new profile' > 'Corporate Scheme'.

Select 'Corporate Scheme'

If you:

  • Are a corporate user: Enter your corporate email address / NRIC number (depending on your corporate scheme) and tap ‘Confirm’
  • Received a code: Enter your code and tap 'Confirm'

Congratulations!

Your Corporate Scheme profile has been activated.

Remember to select this profile when to enjoy your corporate / member benefits.

Download app and sign up for an account

Register for an account via sign up with Myinfo with Singpass, or input your information manually.

Ensure that all fields are accurate before completing registration.

Download WhiteCoat

Upload your ID

Once logged in, tap on 'General Practitioner' on the app homepage.

Upload your ID to complete your registration.

Congratulations!

You're ready to teleconsult on WhiteCoat.

Select your 'Self' profile to begin.

Add your adult dependant(s)

Log in to WhiteCoat with your existing account.

Select ‘MORE’ at the bottom of the screen, and tap ‘Family Group Information’.

Tap ‘Add a dependant / child profile’, and input your dependant’s date of birth.

Input your dependant's particulars

Input your dependant’s particulars as shown.

Ensure that all details are accurate before tapping 'Next'.

Invitation sent!

Your dependant will receive an email notification of your invitation.

View the status of your invitation

Receive an in-app notification once your dependant has accepted the invitation and completed the registration process.

Add your child dependant(s)

Log in to WhiteCoat with your existing account.

Select ‘MORE’ at the bottom of the screen, and tap ‘Family Group Information’.

Tap ‘Add Now’, and input your dependant’s date of birth.

Input your child dependant's particulars

Input your child dependant’s particulars as shown.

Ensure that all details are accurate before tapping 'Next'.

Upload identification document

Upload your child’s identification document and tap “Continue”.

Congratulations!

Your child is ready to teleconsult on WhiteCoat.

Select your child's account and 'Self' profile when teleconsulting on WhiteCoat.

For users with child dependant AIA Corporate Insurance/ corporate / member benefits on WhiteCoat, remember to select the appropriate profile for your child when teleconsulting to enjoy your corporate benefits.

Please accompany your child for the teleconsult at all times.