How to activate your Motherswork benefit on WhiteCoat

Follow these simple steps to enjoy your exclusive Motherswork telemedicine benefits on the WhiteCoat app!

Download app and sign up for an account

Register for an account by retrieving your saved information on Myinfo via Singpass, or through manual input.

If you choose to input your information manually, complete all fields and ensure accuracy before tapping ‘Sign Up’.

 

Download WhiteCoat

Create benefit

Once logged in, tap on 'More' located at the bottom of the screen, followed by 'Benefits & Subscriptions'.

Tap on 'Add benefit', located at the centre of the screen.

Tap on 'Corporate Scheme'

Make sure that you have your exclusive Motherswork identifier ready for input.

Find out what your identifier is by logging in to the Motherswork Membership & Rewards page here

Input your Motherswork identifier

Under 'Corporate Identifier', input MW2022 to activate your Motherswork benefit.

Your Motherswork benefit has been created

Congratulations! Your Motherswork benefit has been successfully created.

Remember to select this benefit when teleconsulting a WhiteCoat GP to enjoy your benefits.

Set up your child account

Set up a child account and enable your little one to enjoy the same GP benefits, as well as Paediatric teleconsult benefits. 

On the app homepage, tap on 'More', followed by 'Family Group' and 'Add a Family Member'. Complete all fields and ensure accuracy before tapping ‘Next'.

Remote care for your child

Congratulations! Your child account has been successfully created.

Remember to select your child’s Motherswork benefit when teleconsulting a WhiteCoat GP / Paediatrician to enjoy your benefits.

FAQs

I am a Motherswork member. What are my benefits with WhiteCoat?

Members under the Motherswork Membership & Rewards programme enjoy the following benefits with WhiteCoat:

  • Member rate of S$15 flat teleconsult fee* when you teleconsult a WhiteCoat GP on the WhiteCoat app; applicable for both Motherswork members and their child dependants under the age of 16.
  • Member rates starting from $100* when you teleconsult a Paediatrician on the WhiteCoat app; applicable for Motherswork members child dependants under the age of 16.
  • Member rates starting from $55 when you teleconsult a Psychologist on the WhiteCoat app.
  • $10 off when booking WhiteCoat’s Home Based Health Screening packages. Click here to view the package rates.

*Excludes medication, delivery charges and GST

How do I activate my Motherswork benefit on the WhiteCoat app?

To enjoy your Motherswork benefits, you are required to activate your Motherswork benefit on the WhiteCoat app. Click here and follow the steps to register for your Motherswork benefit.

Remember to select your Motherswork benefit when teleconsulting on the WhiteCoat app to your telemedicine benefits.

What are the operating hours for the WhiteCoat teleconsult service?

The WhiteCoat GP teleconsult operates daily (including Public Holidays) from 8 AM to 12 AM. Medication medication delivery is available until 3 AM daily.

The WhiteCoat Paediatric teleconsult service is available from Mondays – Fridays, while the Mental Wellness service is available from Mondays – Saturdays. Please refer to the attending doctors / clinician’s availability in-app.

How do I register my child?

To enable your child to enjoy the Motherswork benefits, you are required to create a child account after activating your Motherswork benefit on the WhiteCoat app. Click here for a step-by-step guide to creating your child account.

Remember to select your child’s Motherswork benefit when teleconsulting a GP / Paediatrician with your child on the WhiteCoat app to enjoy your benefits.

Must I accompany my child during his / her teleconsult with a GP / Paediatrician on the WhiteCoat app?

A person who is below the age of 16 seeking a video consultation on the WhiteCoat App must be accompanied by an adult (parent / guardian) during the video consultation at all times.

Such minors must also be registered under their parent’s / guardian’s WhiteCoat account prior to commencement of the video consultation. Click here for a step-by-step guide to creating your child account.

How can I book a Home Based Health Screening with WhiteCoat?

Redeem $10 credit for your Home Based Health Screening booking when you input your Motherswork identifier on our booking platform.

Head here to find out more about available packages and instructions on how to book.

I would like to use my 5% WhiteCoat member discount in a Motherswork store. How do I present my WhiteCoat e-Card?

Your WhiteCoat e-Card is located in-app. Follow these steps to access your e-Card:

  1. Log in to the WhiteCoat app
  2. At the bottom of the screen, tap on ‘MORE’
  3. Under your profile picture, tap on ‘View Patient e-Card’

Present this to any Motherswork staff in-store at point of purchase to enjoy a 5% member discount.

If you’d like to find out more about WhiteCoat’s services, visit our website for more details. 

MOMMIES’ MEDICAL GUIDE

Raising a child requires love, patience, and sometimes even a bit of medical know-how. What should you do when your child falls sick, and how can you best care for your little one?

Check out WhiteCoat’s collection of blog posts focused on common childhood ailments and all you need to know about your child’s growing years, published in partnership with Motherswork. Click here to read the latest articles on Motherswork.

If you encounter any issues with the WhiteCoat app, please write to us at contactus@whitecoat.com.sg.